THE REPAIR PROCESS
HAIL DAMAGE REPAIR

INITIAL INSPECTION: WHEN A CAR FIRST ARRIVES, THE VEHICLE UNDERGOES A THOROUGH CLEANING AND INSPECTION OF ALL DAMAGE. HAIL RELATED AND UNRELATED PRIOR DAMAGE ARE MARKED WITH GREASE PENS AND ALL DENTS ARE MEASURED AND COUNTED. THE ORIGINAL INSURANCE ESTIMATE IS CHECKED FOR ACCURACY.
SUPPLEMENTATION: IF THE INITIAL INSPECTION REVEALS DEFICIENCIES IN THE ORIGINAL ESTIMATE ;THEN THE INSURANCE COMPANY IS CONTACTED AND A RE-INSPECTION OF THE VEHICLE IS REQUESTED. THIS IS PERHAPS THE MOST IMPORTANT PART OF THE PROCESS! MOST ORIGINAL ESTIMATES ARE SHORT BY AS MUCH AS 200% IN FACT, MOST INSURANCE COMPANIES INTENTIONALLY WRITE THE FIRST ESTIMATE “LIGHT”! A LARGE PERCENTAGE OF INSURED CLAIMANTS ACCEPT THAT FIRST ESTIMATE, AS THE FINAL AMOUNT THE INSURANCE COMPANY IS WILLING TO PAY; AND THEN NEVER GET THEIR CAR FIXED. THIS RESULTS IN BILLIONS OF DOLLARS IN SAVINGS FOR THE INSURANCE COMPANY.
DISASSEMBLY: ONCE A VEHICLE IS READY FOR REPAIR, THE REQUIRED PANELS AND COMPONENTS ARE CAREFULLY REMOVED AND LABELED FOR REASSEMBLY. FOR EXAMPLE, HEADLINERS ARE TYPICALLY DROPPED DOWN TO ALLOW ACCESS TO THE UNDERSIDE OF THE ROOF PANEL.
PDR REPAIR: AFTER DISASSEMBLY A HIGHLY TRAINED PDR TECHNICIAN METICULOUSLY MASSAGES ALL DENTS BACK TO THEIR ORIGINAL SHAPE. THIS IS DONE WITH A VARIETY OF DIFFERENT TOOLS AND METHODS. WHEN A PANEL’S UNDERSIDE IS UNACCESSIBLE, A GLUE PULLING METHOD IS SOMETIMES USED. IN GLUE PULLING, THE TECH GLUES A PULLING TAB TO THE OUTSIDE OF THE DENT AND GENTLY PULLS THE DENT OUT. THE COMBINATION OF THESE TWO SKILLS, ALLOWS ALMOST ANY DENT, IN ANY LOCATION, TO BE FULLY REPAIRED WITHOUT USING INVASIVE ACCESS TECHNIQUES.
REASSEMBLY: AFTER ALL THE DENTS HAVE BEEN COMPLETELY REPAIRED, A SUPERVISOR INSPECTS THE WORK FOR ANY FLAWS AND THE VEHICLE IS REASSEMBLED.
FINAL INSPECTION AND CLEANING: AFTER THE VEHICLE IS REASSEMBLED ALL RELATED FUNCTIONS ARE CHECKED. IF THE HEADLIGHTS WERE REMOVED, THEY ARE CHECKED AND ALIGNED. IF THE HEADLINER WAS REMOVED, IT IS CHECKED TO MAKE SURE ALL INTERIOR LIGHTS FUNCTION PROPERLY AND THEN THE VEHICLE IS WASHED AND VACUUMED, PRIOR TO DELIVERY.
DELIVERY AND PAYMENT: ONCE THE REPAIR IS COMPLETED, THE CUSTOMER IS CONTACTED TO ARRANGE DELIVERY OF THE VEHICLE. PAYMENT IN FULL IS DUE AT THIS TIME. OFTEN THE INSURANCE COMPANY WILL MAKE A CHECK PAYABLE DIRECTLY TO DENT-TECHS AND THE CUSTOMER CAN RECEIVE THEIR VEHICLE WITH OUT HAVING TO SECURE PAYMENT OF ANY KIND. SOMETIMES INSURANCE CHECKS ARE MADE PAYABLE TO TWO PARTIES, BOTH DENT-TECHS AND THE INSURED. IN THIS SITUATION, DENT-TECHS WILL STAMP THE CHECK AND THE CUSTOMER WILL SIGN IT OVER TO DENT-TECHS. HOWEVER; SOME
INSURANCE COMPANIES WILL MAKE THE PAYMENT OUT DIRECTLY TO THE INSURED AND THEN THE CUSTOMER IS RESPONSIBLE FOR MAKING SURE THE MONEY IS AVAILABLE BEFORE OR AT THE TIME OF DELIVERY.
THE LENGTH OF TIME REQUIRED TO COMPLETE THIS ENTIRE PROCESS IS CALLED “CYCLE TIME.” AT DENT-TECHS, WE PRIDE OURSELVES IN HAVING A FAST CYCLE TIME. OUR AVERAGE CYCLE TIME IS 2-7 DAYS ON MOST MODERATELY DAMAGED HAIL REPAIRS. HOWEVER; THIS CYCLE TIME CAN BE SIGNIFICANTLY INCREASED DUE TO DIFFERENT INSURANCE COMPANY’S POLICIES REGARDING RE-INSPECTIONS. PLEASE CONSULT WITH US PRIOR TO DROPPING OFF YOUR VEHICLE IS TIME IS OF THE ESSENCE!